MSS is committed to providing services and support to ensure that you get the most out of your software investment.
MSS Support includes initial implementation, day to day use, new business ventures, network support, and business procedure consultation.
Our Customer Support personnel will ensure that your problems will be attended to within 24 hours.
Support is provided to MSS Customers in any of the following ways:
- On-Site, where the support analyst can also train users
- On-line linkup using a modem for immediate assistance
- Training at MSS offices.
- E-mail based technical support
- Telephonic Support
Telephone support is billed per incident, unless you are entitled to free support according to your support plan. Support questions can also be faxed to MSS
In the event that you need support after hours, an emergency telephone
support service is available upon request.
SUPPORT CONTACT DETAILS
Tel: +27 (0) 82 575-6151